Emergency Communications Dispatcher

National Public Safety Careers; Greensboro (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator to support information flow between the public and emergency responders. Tasks may include call taking, police and fire dispatch, EMS coordination, and operation of CAD, telephone, mapping, and radio systems.

The role blends communication, technology, and careful decision-making. You will organize incoming information, verify incident locations, classify requests, and follow agency procedures while keeping callers

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Accurate typing, active listening, clear communication, and multitasking skills are essential.
• Required certifications depend on the services handled and jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD

Radio systems

Telephone systems

Job description

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator to support information flow between the public and emergency responders. Tasks may include call taking, police and fire dispatch, EMS coordination, and operation of CAD, telephone, mapping, and radio systems.

The role blends communication, technology, and careful decision-making. You will organize incoming information, verify incident locations, classify requests, and follow agency procedures while keeping callers