Emergency Communications Dispatcher

University of Texas Rio Grande Valley; Edinburg (TX); On-site; USD 42,000 - 61,000; Full time

Job summary

The University Police at The University of Texas Rio Grande Valley seeks a Police Communications Operator in Edinburg, TX. The role handles emergency 9-1-1 and non-emergency calls, enters data into CAD, and coordinates dispatch for police, fire, and EMS, while monitoring alarms and security systems.

Requires a high school diploma or GED, with preferred Associate’s degree or 30 credits in Criminal Justice. A TCOLE Telecommunications Operator license is required or obtainable.

Qualifications

• Requires high school graduation or GED.
• Associate’s degree or 30 credit hours in Criminal Justice or related field preferred.
• Basic TCOLE Telecommunications Operator license or ability to obtain one.
• One year of customer service experience required.

Responsibilities

• Answer emergency and non-emergency calls for service and record information in a computerized database.
• Dispatch field personnel according to need and priority of the request for service.
• Transmit and receive radio calls with field units; maintain clear communication.
• Coordinate and maintain effective communications between field units and other agencies.
• Use CAD to enter, research and retrieve information; monitor alarms and related systems.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Associates degree or 30 credit hours in Criminal Justice

Tools

CAD system

Police radio

STAEFA system

Job description

The University Police at The University of Texas Rio Grande Valley seeks a Police Communications Operator in Edinburg, TX. The role handles emergency 9-1-1 and non-emergency calls, enters data into CAD, and coordinates dispatch for police, fire, and EMS, while monitoring alarms and security systems.

Requires a high school diploma or GED, with preferred Associate’s degree or 30 credits in Criminal Justice. A TCOLE Telecommunications Operator license is required or obtainable.