Emergency Communications Dispatcher

EmergencyMD; Clinton (NC); On-site; USD 20,664 - 28,929; Full time

Job summary

Sampson County in North Carolina is hiring Telecommunicators to answer 911 calls and coordinate emergency responses, including police, fire and EMS. You will operate CAD systems, maintain logs, and prioritize requests based on established protocols.

The role requires dependable team players with strong communication skills, good geographic knowledge of Sampson County, and the ability to stay calm under pressure during emergencies.

Qualifications

• Clear communication skills, both written and verbal.
• Ability to stay calm and make quick, sound judgments in emergencies.
• Knowledge of the county geography and dispatch processes.
• Willingness to learn and work as part of a team.

Responsibilities

• Respond to emergency and non-emergency requests for service and coordinate with law enforcement, fire, EMS, and partner agencies.
• Provide guidance and assistance to the public in emergency situations.
• Dispatch police, fire, and EMS personnel and equipment as needed.
• Operate CAD equipment to communicate with response personnel.
• Follow EMD/EFD/EPD protocols to prioritize calls for service.

Skills

Communication

Calm under pressure

Geography knowledge

Teamwork

Education

High school diploma

Related training

Tools

CAD system

NCIC access

Telecom equipment

Job description

Sampson County in North Carolina is hiring Telecommunicators to answer 911 calls and coordinate emergency responses, including police, fire and EMS. You will operate CAD systems, maintain logs, and prioritize requests based on established protocols.

The role requires dependable team players with strong communication skills, good geographic knowledge of Sampson County, and the ability to stay calm under pressure during emergencies.