(EMERGENCY SERVICES) Telecommunicator

Sampson County; Clinton (NC); On-site; USD 33,998 - 41,553; Full time

Job summary

Sampson County Emergency Services is seeking Telecommunicators to answer 911 and non-emergency calls, provide guidance, and dispatch police, fire and EMS resources. This role requires operating CAD systems, maintaining logs, and processing NCIC entries.

A valid NC driver's license and applicable certifications are required; rotating 12-hour shifts, nights, weekends, and holidays are included. Preferred candidates will have prior dispatch training or experience; a combination of education and

Qualifications

• A valid NC driver's license is required.
• Preferred training beyond high school diploma with dispatch experience.
• Combination of education and experience will be considered.

Responsibilities

• Respond to emergency and non-emergency requests for service for multiple agencies.
• Provide guidance to the public in emergency situations.
• Dispatch law enforcement, fire, and EMS personnel and equipment.
• Operate CAD equipment to communicate with responders.
• Use NCIC/NCIC modules to manage records and warrants.
• Maintain communication and activity logs and call reports.

Skills

Communication skills

Organizational skills

Calm under pressure

Fast-paced work

Education

High school diploma or higher

Tools

CAD software

Job description

GRADE: 64

SALARY: Begins at $37,776/year with comprehensive benefits package and career ladder

Are you passionate about public safety? Sampson County is seeking dedicated professionals to join our Emergency Services team as Telecommunicators. As a telecommunicator, you will play a vital role in ensuring the safety of Sampson County residents by responding to 911 calls requesting emergency assistance. Your work will have a real and lasting impact on the lives of those we serve.

What you'll do:

• Respond to emergency and non-emergency requests for service and various tasks for law enforcement, fire, EMS, and partnering agencies
• Provide guidance and assistant to the public in emergency situations
• Assist in dispatching law enforcement, fire, emergency medical service personnel and equipment
• Effectively operate computer-aided dispatch (CAD) equipment to effectively communicate with response personnel
• Utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service
• Accurately maintain communication logs, law enforcement activity logs, and call reports
• Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc.
• Other related duties as required
• NOTE: Rotating 12-hour shifts, nights, holidays, and weekend work is required.

What we're looking for:

• Dependable professionals passionate about serving the community
• Comprehensive knowledge of the geography of Sampson County
• Knowledge of basic computer skills; knowledge of telecommunication systems and equipment is preferred
• Excellent communication (written and verbal) and organizational skills
• Ability to work well in a fast-paced environment
• Ability to maintain calm control and exercise sound judgment under the stress of emergency conditions
• Team players who lead with respect, patience, empathy, honesty, and integrity

Minimum Requirements:

A valid driver's license for the State of North Carolina is required of all applicants.

Preferred applicants will have relevant training beyond a high school diploma with experience in communication dispatch work that provides the necessary skills required to serve effectively as a Telecommunicator. A combination of relevant education and experience will be considered.

Special Requirements:

Upon employment, telecommunicators must be able to obtain the following certifications:

• DCI Operator Certification issued by the State of North Carolina (90 days)
• Basic Telecommunicator Certificate from the NC 'Sheriff's Training & Standards Commission (one year)

Additional certifications required upon employment include:

• CPR certification
• Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)
• Division of Criminal Information (DCI) Modules 1-3
• National Incident Management System (NIMS) 100, 200, 700 & 800.

SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

In compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.