(EMERGENCY SERVICES) Telecommunicator (Part-Time)

Sampson County Government; Clinton (NC); On-site; USD 23,419 - 30,307; Full time

Job summary

Sampson County is seeking Telecommunicators to join our Emergency Services team. You will answer 911 calls, assess emergencies, and coordinate dispatch for law enforcement, fire, and EMS across Sampson County.

The role requires a valid North Carolina driver’s license, completion of NC DCI and Telecommunicator certifications, CPR, and participation in ongoing training including EMD, EFD, and EPD. Shifts are 12-hour rotations, including nights, weekends, and holidays.

Qualifications

• Must have a valid North Carolina driver’s license.
• Preferred applicants will have training beyond a high school diploma with dispatch experience.
• A combination of relevant education and experience will be considered.

Responsibilities

• Respond to emergency and non-emergency requests for service and various tasks for law enforcement, fire, EMS, and partnering agencies.
• Provide guidance and assistance to the public in emergency situations.
• Assist in dispatching law enforcement, fire, EMS personnel and equipment.
• Operate CAD equipment to communicate with response personnel.
• Utilize EMD, EFD, and EPD to protocol and prioritize calls for service.
• Maintain communication logs, law enforcement activity logs, and call reports.
• Enter/Modify/Clear NCIC files for agencies.
• Note: Rotating 12-hour shifts, nights, holidays, and weekend work.

Skills

Excellent communication

Geography knowledge

Computer skills

Calm under stress

Team player

Fast-paced environment

Judgment under emergency conditions

Education

High school diploma

DCI Operator Certification (NC)

Basic Telecommunicator Certificate (NC Sheriff’s Training)

CPR certification

EMD/EFD/EPD certifications

NIMS 100/200/700/800

Tools

NCIC system access

Job description

GRADE: 64

SALARY: $18.16/hour

Are you passionate about public safety? Sampson County is seeking dedicated professionals to join our Emergency Services team as Telecommunicators. As a telecommunicator, you will play a vital role in ensuring the safety of Sampson County residents by responding to 911 calls requesting emergency assistance. Your work will have a real and lasting impact on the lives of those we serve.

What You'll Do

• Respond to emergency and non-emergency requests for service and various tasks for law enforcement, fire, EMS, and partnering agencies
• Provide guidance and assistant to the public in emergency situations
• Assist in dispatching law enforcement, fire, emergency medical service personnel and equipment
• Effectively operate computer-aided dispatch (CAD) equipment to effectively communicate with response personnel
• Utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service
• Accurately maintain communication logs, law enforcement activity logs, and call reports
• Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc.
• Other related duties as required
• NOTE: Rotating 12-hour shifts, nights, holidays, and weekend work is required.

What We're Looking For

• Dependable professionals passionate about serving the community
• Comprehensive knowledge of the geography of Sampson County
• Knowledge of basic computer skills; knowledge of telecommunication systems and equipment is preferred
• Excellent communication (written and verbal) and organizational skills
• Ability to work well in a fast-paced environment
• Ability tomaintaincalm control and exercise sound judgment under the stress of emergency conditions
• Team players who lead with respect, patience, empathy, honesty, and integrity

Minimum Requirements

A valid driver's license for the State of North Carolina is required of all applicants.

Preferred applicants will have relevant training beyond a high school diploma with experience in communication dispatch work that provides the necessary skills required to serve effectively as a Telecommunicator. A combination of relevant education and experience will be considered.

Special Requirements

• DCI Operator Certification issued by the State of North Carolina (90 days)
• Basic Telecommunicator Certificate from the NC Sheriff's Training & Standards Commission (one year)

Additional Certifications Required Upon Employment Include

• CPR certification
• Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)
• Division of Criminal Information (DCI) Modules 1-3
• National Incident Management System (NIMS) 100, 200, 700 & 800.

SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

In compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.

Salary: $18.16 per hour