(EMERGENCY SERVICES) Telecommunicator (Part-Time)

Sampson County; Clinton (NC); On-site; USD 20,664 - 28,929; Full time

Job summary

Sampson County in North Carolina is hiring Telecommunicators to answer 911 calls and coordinate emergency responses, including police, fire and EMS. You will operate CAD systems, maintain logs, and prioritize requests based on established protocols.

The role requires dependable team players with strong communication skills, good geographic knowledge of Sampson County, and the ability to stay calm under pressure during emergencies.

Qualifications

• Clear communication skills, both written and verbal.
• Ability to stay calm and make quick, sound judgments in emergencies.
• Knowledge of the county geography and dispatch processes.
• Willingness to learn and work as part of a team.

Responsibilities

• Respond to emergency and non-emergency requests for service and coordinate with law enforcement, fire, EMS, and partner agencies.
• Provide guidance and assistance to the public in emergency situations.
• Dispatch police, fire, and EMS personnel and equipment as needed.
• Operate CAD equipment to communicate with response personnel.
• Follow EMD/EFD/EPD protocols to prioritize calls for service.

Skills

Communication

Calm under pressure

Geography knowledge

Teamwork

Education

High school diploma

Related training

Tools

CAD system

NCIC access

Telecom equipment

Job description

GRADE: 64

SALARY: $18.16/hour

Are you passionate about public safety? Sampson County is seeking dedicated professionals to join our Emergency Services team as Telecommunicators. As a telecommunicator, you will play a vital role in ensuring the safety of Sampson County residents by responding to 911 calls requesting emergency assistance. Your work will have a real and lasting impact on the lives of those we serve.

What you'll do:

• Respond to emergency and non-emergency requests for service and various tasks for law enforcement, fire, EMS, and partnering agencies
• Provide guidance and assistant to the public in emergency situations
• Assist in dispatching law enforcement, fire, emergency medical service personnel and equipment
• Effectively operate computer-aided dispatch (CAD) equipment to effectively communicate with response personnel
• Utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service
• Accurately maintain communication logs, law enforcement activity logs, and call reports
• Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc.
• Other related duties as required
• NOTE: Rotating 12-hour shifts, nights, holidays, and weekend work is required.

What we're looking for:

• Dependable professionals passionate about serving the community
• Comprehensive knowledge of the geography of Sampson County
• Knowledge of basic computer skills; knowledge of telecommunication systems and equipment is preferred
• Excellent communication (written and verbal) and organizational skills
• Ability to work well in a fast-paced environment
• Ability to maintain calm control and exercise sound judgment under the stress of emergency conditions
• Team players who lead with respect, patience, empathy, honesty, and integrity

Minimum Requirements:

A valid driver's license for the State of North Carolina is required of all applicants.

Preferred applicants will have relevant training beyond a high school diploma with experience in communication dispatch work that provides the necessary skills required to serve effectively as a Telecommunicator. A combination of relevant education and experience will be considered.

Special Requirements:

Upon employment, telecommunicators must be able to obtain the following certifications:

• DCI Operator Certification issued by the State of North Carolina (90 days)
• Basic Telecommunicator Certificate from the NC Sheriff's Training & Standards Commission (one year)

Additional certifications required upon employment include:

• CPR certification
• Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)
• Division of Criminal Information (DCI) Modules 1-3
• National Incident Management System (NIMS) 100, 200, 700 & 800.

Please list all relevant certifications held when submitting an application.

SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

In compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.