Public Safety Dispatcher – 9-1-1 Emergency Communications

Sampson County Government; Clinton (NC); On-site; USD 33,998 - 41,553; Full time

Job summary

Sampson County Government is seeking Telecommunicators to join the Emergency Services team. You will answer 911 calls, provide guidance, and dispatch police, fire, and EMS units to protect residents of Sampson County. This is a frontline, fast-paced role requiring calm under pressure.

Rotating 12-hour shifts, nights, holidays, and weekend work are required. Applicants must have NC driver license, relevant certificates, and strong computer and communication skills.

Qualifications

• Geography knowledge of Sampson County
• Excellent communication skills, both written and verbal
• Ability to work calmly under pressure in emergencies
• Team-oriented with integrity and patience
• Comfort with fast-paced dispatch environments

Responsibilities

• Respond to emergency and non-emergency requests for service and dispatch tasks for law enforcement, fire, EMS and partners
• Provide guidance and assistance to the public in emergency situations
• Assist in dispatching police, fire and EMS personnel and equipment
• Operate CAD equipment to communicate with response personnel
• Follow EMD, EFD and EPD protocols to prioritize calls
• Maintain logs and NCIC entries for law enforcement agencies
• Perform other related duties as required
• Rotating 12-hour shifts including nights, holidays and weekends

Skills

Geography knowledge

Communication skills

Calm under pressure

Team player

Fast-paced environment

Education

High school diploma

DCI Operator Certification

Basic Telecommunicator Certificate

CPR certification

Tools

CAD systems

NCIC access

EMS dispatch equipment

Job description

Sampson County Government is seeking Telecommunicators to join the Emergency Services team. You will answer 911 calls, provide guidance, and dispatch police, fire, and EMS units to protect residents of Sampson County. This is a frontline, fast-paced role requiring calm under pressure.

Rotating 12-hour shifts, nights, holidays, and weekend work are required. Applicants must have NC driver license, relevant certificates, and strong computer and communication skills.