911 Emergency Dispatcher

Sampson County Government; Clinton (NC); On-site; USD 23,419 - 30,307; Full time

Job summary

Sampson County is seeking Telecommunicators to join our Emergency Services team. You will answer 911 calls, assess emergencies, and coordinate dispatch for law enforcement, fire, and EMS across Sampson County.

The role requires a valid North Carolina driver’s license, completion of NC DCI and Telecommunicator certifications, CPR, and participation in ongoing training including EMD, EFD, and EPD. Shifts are 12-hour rotations, including nights, weekends, and holidays.

Qualifications

• Must have a valid North Carolina driver’s license.
• Preferred applicants will have training beyond a high school diploma with dispatch experience.
• A combination of relevant education and experience will be considered.

Responsibilities

• Respond to emergency and non-emergency requests for service and various tasks for law enforcement, fire, EMS, and partnering agencies.
• Provide guidance and assistance to the public in emergency situations.
• Assist in dispatching law enforcement, fire, EMS personnel and equipment.
• Operate CAD equipment to communicate with response personnel.
• Utilize EMD, EFD, and EPD to protocol and prioritize calls for service.
• Maintain communication logs, law enforcement activity logs, and call reports.
• Enter/Modify/Clear NCIC files for agencies.
• Note: Rotating 12-hour shifts, nights, holidays, and weekend work.

Skills

Excellent communication

Geography knowledge

Computer skills

Calm under stress

Team player

Fast-paced environment

Judgment under emergency conditions

Education

High school diploma

DCI Operator Certification (NC)

Basic Telecommunicator Certificate (NC Sheriff’s Training)

CPR certification

EMD/EFD/EPD certifications

NIMS 100/200/700/800

Tools

NCIC system access

Job description

Sampson County is seeking Telecommunicators to join our Emergency Services team. You will answer 911 calls, assess emergencies, and coordinate dispatch for law enforcement, fire, and EMS across Sampson County.

The role requires a valid North Carolina driver’s license, completion of NC DCI and Telecommunicator certifications, CPR, and participation in ongoing training including EMD, EFD, and EPD. Shifts are 12-hour rotations, including nights, weekends, and holidays.