(EMERGENCY SERVICES) Telecommunicator

Sampson County Government; Clinton (NC); On-site; USD 33,998 - 41,553; Full time

Job summary

Sampson County Government is seeking Telecommunicators to join the Emergency Services team. You will answer 911 calls, provide guidance, and dispatch police, fire, and EMS units to protect residents of Sampson County. This is a frontline, fast-paced role requiring calm under pressure.

Rotating 12-hour shifts, nights, holidays, and weekend work are required. Applicants must have NC driver license, relevant certificates, and strong computer and communication skills.

Qualifications

• Geography knowledge of Sampson County
• Excellent communication skills, both written and verbal
• Ability to work calmly under pressure in emergencies
• Team-oriented with integrity and patience
• Comfort with fast-paced dispatch environments

Responsibilities

• Respond to emergency and non-emergency requests for service and dispatch tasks for law enforcement, fire, EMS and partners
• Provide guidance and assistance to the public in emergency situations
• Assist in dispatching police, fire and EMS personnel and equipment
• Operate CAD equipment to communicate with response personnel
• Follow EMD, EFD and EPD protocols to prioritize calls
• Maintain logs and NCIC entries for law enforcement agencies
• Perform other related duties as required
• Rotating 12-hour shifts including nights, holidays and weekends

Skills

Geography knowledge

Communication skills

Calm under pressure

Team player

Fast-paced environment

Education

High school diploma

DCI Operator Certification

Basic Telecommunicator Certificate

CPR certification

Tools

CAD systems

NCIC access

EMS dispatch equipment

Job description

GRADE: 64

SALARY: Begins at $37,776/year with comprehensive benefits package and career ladder

Are you passionate about public safety? Sampson County is seeking dedicated professionals to join our Emergency Services team as Telecommunicators. As a telecommunicator, you will play a vital role in ensuring the safety of Sampson County residents by responding to 911 calls requesting emergency assistance. Your work will have a real and lasting impact on the lives of those we serve.

What You'll Do

• Respond to emergency and non-emergency requests for service and various tasks for law enforcement, fire, EMS, and partnering agencies
• Provide guidance and assistant to the public in emergency situations
• Assist in dispatching law enforcement, fire, emergency medical service personnel and equipment
• Effectively operate computer-aided dispatch (CAD) equipment to effectively communicate with response personnel
• Utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service
• Accurately maintain communication logs, law enforcement activity logs, and call reports
• Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc.
• Other related duties as required
• NOTE: Rotating 12-hour shifts, nights, holidays, and weekend work is required.

What We're Looking For

• Dependable professionals passionate about serving the community
• Comprehensive knowledge of the geography of Sampson County
• Knowledge of basic computer skills; knowledge of telecommunication systems and equipment is preferred
• Excellent communication (written and verbal) and organizational skillsli>
• Ability to work well in a fast-paced environment
• Ability tomaintaincalm control and exercise sound judgment under the stress of emergency conditions
• Team players who lead with respect, patience, empathy, honesty, and integrity

Minimum Requirements

A valid driver's license for the State of North Carolina is required of all applicants.

Preferred applicants will have relevant training beyond a high school diploma with experience in communication dispatch work that provides the necessary skills required to serve effectively as a Telecommunicator. A combination of relevant education and experience will be considered.

Special Requirements

• DCI Operator Certification issued by the State of North Carolina (90 days)
• Basic Telecommunicator Certificate from the NC Sheriff's Training & Standards Commission (one year)

Additional Certifications Required Upon Employment Include

• CPR certification
• Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)
• Division of Criminal Information (DCI) Modules 1-3
• National Incident Management System (NIMS) 100, 200, 700 & 800.

SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

In compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.

Salary: $37776 per year