Emergency Communications & Dispatch Operator

The Christ Hospital; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

The Christ Hospital in Cincinnati is seeking a Telecom Operator to answer and route calls, assist patients with information, paging and emergency communications. You will document calls and ensure accurate routing according to policy.

The role requires at least a high school diploma and 2+ years in healthcare customer service; experience with multi-line phones and AMCOM is preferred. Strong composure, organization, and communication are essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years customer service in health care preferred; 1 year operating a multi-line phone required.
• AMCOM experience preferred.

Responsibilities

• Answer and route incoming calls including patient information, paging, directory assistance and emergency calls.
• Monitor emergency features, security systems and clinical alerts.
• Perform paging, on-call duties and maintain pager inventory.

Skills

Customer service

Communication skills

Calm under pressure

Multi-tasking

Education

High School Diploma or equivalent

Tools

Multi-line phone system

Amcom Software

Pager system

Job description

The Christ Hospital in Cincinnati is seeking a Telecom Operator to answer and route calls, assist patients with information, paging and emergency communications. You will document calls and ensure accurate routing according to policy.

The role requires at least a high school diploma and 2+ years in healthcare customer service; experience with multi-line phones and AMCOM is preferred. Strong composure, organization, and communication are essential.