Emergency Communications Dispatcher

UC Health; Cincinnati (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

UC Health in Cincinnati, OH, is seeking a Call Center Dispatcher for the Public Safety Communications Center. You will determine service priorities, operate CAD and multiple communication systems, and dispatch safety responders to incidents.

Strong communication, calm under pressure, multitasking, and PC skills are essential. Shift work includes days/evenings/nights, weekends, and holidays. CPR/AED training within 1 year is required.

Qualifications

• High School Diploma required; some college preferred.
• Previous emergency or security dispatch experience preferred, but not required.
• Ability to stay calm and communicate effectively under pressure and unusual circumstances.
• Multitask consistently; operate headset for phones/radio; type accurately.
• Must be able to sit for extended periods and work all shifts including nights, weekends and holidays.
• Proficient with PCs and Windows-based applications; CPR/AED certification within 1 year.

Responsibilities

• Determine priorities for service response per procedures.
• Operate multiple communication systems and monitor alarms and CCTV.
• Answer emergency and non-emergency calls; dispatch and monitor units.
• Maintain confidentiality and provide clear, concise communication under stress.
• Process paging, dialing, and routing; manage on-call schedules and documentation.
• Coordinate with safety forces and other agencies; relay information accurately.
• Maintain up-to-date knowledge of policies, procedures, and regulations.

Skills

Calm under pressure

Multitasking

Headset use

Typing speed

PC literacy

Education

High School Diploma

Tools

CAD software

Job description

UC Health in Cincinnati, OH, is seeking a Call Center Dispatcher for the Public Safety Communications Center. You will determine service priorities, operate CAD and multiple communication systems, and dispatch safety responders to incidents.

Strong communication, calm under pressure, multitasking, and PC skills are essential. Shift work includes days/evenings/nights, weekends, and holidays. CPR/AED training within 1 year is required.