Emergency Communications & Dispatch Operator

OhioHealth Corporation; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

OhioHealth is seeking a Protective Services - Operator to manage ACD calls across multiple facilities, route inquiries, and initiate emergency paging. The role includes on-call responsibilities, after-hours coverage, and monitoring security systems to support a safe hospital environment.

The ideal candidate will have a High School diploma, CPRP certification or willingness to obtain, and proven ability to handle high-volume calls with clear communication.

Qualifications

• Must become BLS certified with American Heart within 6 months of hire
• Excellent verbal skills and have the ability to work simultaneously on several assignments
• Six months to one year in high call volume environment

Responsibilities

• Answers ACD telephone system for multiple OhioHealth hospitals, using Amtelco, a PC based console program
• Directs callers to proper area/ person or departments as requested
• Answers patient information calls and transfers as appropriate
• 50% Initiates emergency pages and announcements via the pocket paging system and overhead public address system
• 5% Answers emergency Code Phone and is solely responsible for contacting medical/support personnel for the following emergencies: Code Blues, Traumas, Code Assists, Code Alerts, Code Adams, Utility Alerts and Weather Alerts and many more
• 20% Maintains daily on-call schedules. Responsible for making accurate changes on occasion in information for on-call personnel and calls in these on call persons as requested
• Also takes after hours calls for clinical areas such as Hospice, answering service for Riverside Family Medicine, and more
• 10% On-call 24 hours night shift weekend rotating approx. every 3- 4 months
• 2% Assists on special projects. Responsible for various other duties as requested
• 3% Monitors security cameras at several OhioHealth facilities to assist in the safety of the organization
• 10% As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties

Skills

Excellent verbal skills

Education

High School or GED (Required)

Certified Physician/Provider Recruitment Professional (CPRP) - Association for Advancing Physician and Provider Recruitment

Job description

OhioHealth is seeking a Protective Services - Operator to manage ACD calls across multiple facilities, route inquiries, and initiate emergency paging. The role includes on-call responsibilities, after-hours coverage, and monitoring security systems to support a safe hospital environment.

The ideal candidate will have a High School diploma, CPRP certification or willingness to obtain, and proven ability to handle high-volume calls with clear communication.