Senior 911 Communications Center Manager

City of Rowlett; Rowlett (TX); On-site; USD 79,000 - 119,000; Full time

Job summary

City of Rowlett is seeking an experienced manager to direct the Emergency Communications Center under the Support Operations Bureau. The role includes planning, budgeting, staffing, and training oversight to ensure efficient center operations and compliance with departmental policies.

The position requires developing short- and long-range goals, coordinating with police and fire units, and implementing technology updates like CAD and emergency systems.

Qualifications

• Associate’s degree or higher in police administration, business administration, information systems, or related field with at least 3 years of relevant experience.
• Three years of proven experience in technical operations, communications, records management, or administrative management.

Responsibilities

• Directs and schedules the work of the Communications Center, ensures alignment with Department goals and policies.
• Oversees training program and staff development; monitors performance and coordinates corrective action as needed.
• Develops and implements policies, rules, and procedures for emergency communications and department operations.

Skills

Leadership

Budgeting

Training

Policy development

Communication

Emergency communications

Education

Associate’s degree or higher in police administration, business administration, information systems or related field

Tools

CAD software

PATRIOT 9-1-1 system

MSAG/ANI/ALI

Job description

City of Rowlett is seeking an experienced manager to direct the Emergency Communications Center under the Support Operations Bureau. The role includes planning, budgeting, staffing, and training oversight to ensure efficient center operations and compliance with departmental policies.

The position requires developing short- and long-range goals, coordinating with police and fire units, and implementing technology updates like CAD and emergency systems.