Emergency Communications Call Taker — Public Safety

Regional 911 Intake Solutions; Putnam Hall (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Putnam Hall, FL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify contact details, and document critical information for dispatch. Training and certification will be provided, with potential for rotating shifts and overtime in a 24/7 environment.

Applicants should have a high school diploma or equivalent, strong listening skills, fast and accurate typing, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Job description

Regional 911 Intake Solutions in Putnam Hall, FL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify contact details, and document critical information for dispatch. Training and certification will be provided, with potential for rotating shifts and overtime in a 24/7 environment.

Applicants should have a high school diploma or equivalent, strong listening skills, fast and accurate typing, and the ability to follow structured procedures.