Emergency Communications Call Taker (911)

Public Safety Dispatch Network; Pomerene (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance

Training programs

Job summary

Public Safety Dispatch Network in Pomerene, AZ is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams.

Training and certifications may be required; rotating shifts, nights, weekends, and overtime are possible. A high school diploma or equivalent is typically required, with benefits varying by employer and appointment type.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing accuracy essential.
• Ability to follow structured procedures and take accurate notes.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Pomerene, AZ is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams.

Training and certifications may be required; rotating shifts, nights, weekends, and overtime are possible. A high school diploma or equivalent is typically required, with benefits varying by employer and appointment type.