Emergency 911 Call Taker — Norwich, VT (24/7 Shifts)

Regional 911 Intake Solutions; Norwich (VT); On-site; USD 40,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Norwich, VT seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations and callback details, and document information for dispatch coordination. The role requires adherence to scripted questions, accurate data entry, and timely transmission of incident data.

Ideal candidates should have strong listening skills, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Norwich, VT seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations and callback details, and document information for dispatch coordination. The role requires adherence to scripted questions, accurate data entry, and timely transmission of incident data.

Ideal candidates should have strong listening skills, clear verbal communication, and the ability to follow structured procedures.