Emergency Communications Call Taker — 24/7 Shifts

Public Safety Dispatch Network; Astoria (SD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

The Public Safety Dispatch Network is seeking 911 Call Takers in Astoria, SD to handle incoming emergency calls and document essential details for responders.

You will ask focused questions, confirm incident locations, and enter information into dispatch software to support timely response. A high school diploma and strong communication skills are required; training and certifications will follow.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Background checks and required assessments.

Responsibilities

• Answer incoming emergency calls and document information.
• Confirm incident location and caller contact details.
• Ask targeted questions to identify nature and urgency.
• Enter details into dispatch software accurately.
• Forward information promptly to the dispatch function.
• Provide pre-arrival instructions only within training.
• Support accessibility resources when needed.

Skills

Listening skills

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network is seeking 911 Call Takers in Astoria, SD to handle incoming emergency calls and document essential details for responders.

You will ask focused questions, confirm incident locations, and enter information into dispatch software to support timely response. A high school diploma and strong communication skills are required; training and certifications will follow.