Emergency Comms Trainee: Dispatcher & Telecommunicator

911 Emergency Communications; Port Sanilac (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Port Sanilac, MI offers Dispatcher Trainee and Telecommunicator Trainee roles that provide a structured entry into emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support responders under supervision.

Training includes classroom instruction, simulations, and supervised console work. Shifts may include nights, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma or equivalent is commonly required for trainee roles.
• Basic computer skills and clear communication are essential.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Gather essential incident details and confirm locations.
• Develop typing and CAD skills for dispatch operations.
• Study service-area geography and response jurisdictions.
• Observe and perform supervised duties while following protocols.

Skills

Clear communication

Accurate typing

Basic computer skills

Customer service experience

ADDITIONAL CAD KNOWLEDGE

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications in Port Sanilac, MI offers Dispatcher Trainee and Telecommunicator Trainee roles that provide a structured entry into emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support responders under supervision.

Training includes classroom instruction, simulations, and supervised console work. Shifts may include nights, weekends, holidays, and overtime as needed.