Emergency Call Taker - Start Your Public Safety Career

Regional 911 Intake Solutions; Sheridan (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking 911 Call Taker opportunities in Sheridan, Texas. You will answer incoming emergency lines, confirm incident details, and document information for dispatch teams. Training and certifications are provided as required by the agency.

Employees may work rotating shifts and overtime to cover 24/7 operations. Strong listening, data-entry accuracy, and clear communication are essential to support responders and protect caller privacy.

Qualifications

• High school diploma or equivalent required.
• Customer service, call center, or public safety experience helpful.
• Strong listening, typing, and clear verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Taker opportunities in Sheridan, Texas. You will answer incoming emergency lines, confirm incident details, and document information for dispatch teams. Training and certifications are provided as required by the agency.

Employees may work rotating shifts and overtime to cover 24/7 operations. Strong listening, data-entry accuracy, and clear communication are essential to support responders and protect caller privacy.