911 Call Taker – Critical Public Safety Support

Regional 911 Intake Solutions; Arlington (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Arlington provides opportunities for 911 Call Takers. You will handle emergency and nonemergency lines, verify location and contact details, and document information for dispatch teams.

Training, certifications, and strict procedures guide all duties to ensure accurate, timely incident response. Strong listening, typing, and verbal communication are key, with ongoing support and access to essential resources.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or public safety experience helpful, though some vacancies accept applicants without dispatch experience.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Arlington provides opportunities for 911 Call Takers. You will handle emergency and nonemergency lines, verify location and contact details, and document information for dispatch teams.

Training, certifications, and strict procedures guide all duties to ensure accurate, timely incident response. Strong listening, typing, and verbal communication are key, with ongoing support and access to essential resources.