Emergency Call Taker - Start Your Public Safety Career

Regional 911 Intake Solutions; Cataldo (ID); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Cataldo, ID, is seeking 911 Call Takers to join a fast-paced emergency communications team. You will ask focused questions, verify locations, document details, and relay information to dispatchers to coordinate rapid response.

Applicants typically need a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided, with shift work and on-call duties common in this essential public-safety role.

Qualifications

• High school diploma or GED required; some vacancies accept without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing speed

Verbal communication

Procedural compliance

Formation

High school diploma

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Cataldo, ID, is seeking 911 Call Takers to join a fast-paced emergency communications team. You will ask focused questions, verify locations, document details, and relay information to dispatchers to coordinate rapid response.

Applicants typically need a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided, with shift work and on-call duties common in this essential public-safety role.