Emergency Call Taker: Start Your Public Safety Career

National Public Safety Careers; Bakersfield (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Wasco, CA. You will take emergency and non-emergency calls, verify locations and contact details, and document information for dispatch coordination.

Training and certifications are required before performing pre-arrival instructions. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Ability to follow structured procedures.
• Customer service experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Wasco, CA. You will take emergency and non-emergency calls, verify locations and contact details, and document information for dispatch coordination.

Training and certifications are required before performing pre-arrival instructions. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures.