911 Call Taker — Critical Emergency Support

National Public Safety Careers; Cascade Locks (OR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Cascade Locks, Oregon. You will be the first contact for emergency callers, gathering essential information and relaying it to responders while following established procedures.

Responsibilities include answering calls, confirming locations, entering data into dispatch software, and providing pre-arrival guidance within training. Strong listening, typing, and clear communication are required; background checks and training are part of

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Cascade Locks, Oregon. You will be the first contact for emergency callers, gathering essential information and relaying it to responders while following established procedures.

Responsibilities include answering calls, confirming locations, entering data into dispatch software, and providing pre-arrival guidance within training. Strong listening, typing, and clear communication are required; background checks and training are part of