Emergency Call Taker | Start a Vital Public-Safety Career

National Public Safety Careers; Curlew (WA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Curlew, WA. Responsibilities include answering emergency calls, confirming location, gathering caller information, and entering data into dispatch systems to support responders.

Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are important. A high school diploma or equivalent is commonly required; some vacancies may accept without dispatch experience.

Qualifications

• Employers require a high school diploma or equivalent.
• Customer service, telephone support or public safety experience is helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication and ability to follow structured procedures are essential; assessments vary by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for Curlew, WA. Responsibilities include answering emergency calls, confirming location, gathering caller information, and entering data into dispatch systems to support responders.

Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are important. A high school diploma or equivalent is commonly required; some vacancies may accept without dispatch experience.