Emergency 911 Call Taker — Start a Critical Impact

National Public Safety Careers; Soap Lake (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to join Soap Lake's emergency communications team. You will answer calls, verify location, collect information, and enter data into dispatch software while following approved procedures.

Applicants typically need a high school diploma or equivalent; prior customer service or public safety experience helps. Positions may require rotating shifts, including nights, weekends, and overtime, with training and certification provided.

Qualifications

• High school diploma or equivalent.
• Strong listening, typing, and verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers to join Soap Lake's emergency communications team. You will answer calls, verify location, collect information, and enter data into dispatch software while following approved procedures.

Applicants typically need a high school diploma or equivalent; prior customer service or public safety experience helps. Positions may require rotating shifts, including nights, weekends, and overtime, with training and certification provided.