Emergency Call Taker: Start Your Impactful Career

Regional 911 Intake Solutions; Eupora (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified individuals to become 911 Call Takers in Bellefontaine, MS. You will handle emergency and nonemergency lines, verify location and callback information, and document details in dispatch software.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are required, with background checks and assessments conducted by the hiring agency.

Qualifications

• High school diploma or equivalent is commonly required; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or recognized equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified individuals to become 911 Call Takers in Bellefontaine, MS. You will handle emergency and nonemergency lines, verify location and callback information, and document details in dispatch software.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are required, with background checks and assessments conducted by the hiring agency.