Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Lionville (PA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Zusammenfassung

Regional 911 Intake Solutions is recruiting 911 Call Takers for the Uwchland area in Pennsylvania. You will be the first point of contact for emergencies, asking focused questions, confirming incident locations, and documenting information for responders.

Employees may work rotating shifts in a 24-hour operation, with training and certification required. This role emphasizes accuracy, clarity, and adherence to established procedures.

Qualifikationen

• High school diploma or equivalent required.
• Strong listening and typing skills expected.
• Ability to follow structured procedures and maintain accuracy.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions only after training and certification.

Kenntnisse

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Ausbildung

High school diploma

Tools

Call-processing software

Jobbeschreibung

Regional 911 Intake Solutions is recruiting 911 Call Takers for the Uwchland area in Pennsylvania. You will be the first point of contact for emergencies, asking focused questions, confirming incident locations, and documenting information for responders.

Employees may work rotating shifts in a 24-hour operation, with training and certification required. This role emphasizes accuracy, clarity, and adherence to established procedures.