Emergency 911 Call Taker - Start Your Public Safety Career

Public Safety Dispatch Network; Plymouth (NE); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Plymouth, NE. The role involves answering emergency and non-emergency lines, confirming location and caller details, and entering information into dispatch systems. Training, certifications, and adherence to procedures are essential.

Employees may face rotating shifts and must complete background checks and ongoing evaluations. Strong listening and clear communication are required, along with the ability to follow structured processes.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or telephone support experience helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of situation.
• Enter details into dispatch software and forward to the appropriate function.
• Provide calming guidance and essential instructions to callers.
• Follow language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Plymouth, NE. The role involves answering emergency and non-emergency lines, confirming location and caller details, and entering information into dispatch systems. Training, certifications, and adherence to procedures are essential.

Employees may face rotating shifts and must complete background checks and ongoing evaluations. Strong listening and clear communication are required, along with the ability to follow structured processes.