Emergency Call Taker - Start a Life-Saving Career

National Public Safety Careers; Gage (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

National Public Safety Careers seeks a 911 Call Taker in Gage, OK to answer emergency lines and follow structured call-taking procedures. The role requires careful listening, accurate typing, and clear verbal communication to verify locations and relay information to dispatch.

Applicants may have prior customer service or public safety experience; training will cover call-taking and certifications. Work may involve rotating shifts and overtime as needed.

Qualifications

• High school diploma or equivalent is required or preferred.
• Previous customer service, call handling, or public safety experience is helpful but not mandatory.
• Candidates should be able to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and the caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Gage, OK to answer emergency lines and follow structured call-taking procedures. The role requires careful listening, accurate typing, and clear verbal communication to verify locations and relay information to dispatch.

Applicants may have prior customer service or public safety experience; training will cover call-taking and certifications. Work may involve rotating shifts and overtime as needed.