Emergency Call Taker: Save Lives, Quick Response

National Public Safety Careers; Damascus (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Damascus, GA. The role involves taking emergency calls, verifying incident details, and relaying information to dispatch teams. Training and certification govern the provision of pre-arrival instructions.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Prior public safety or customer service experience is helpful but not mandatory.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening and typing skills; clear verbal communication.
• Prior customer service, telephone or public safety experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Customer service

Public safety knowledge

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Damascus, GA. The role involves taking emergency calls, verifying incident details, and relaying information to dispatch teams. Training and certification govern the provision of pre-arrival instructions.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Prior public safety or customer service experience is helpful but not mandatory.