Emergency Call Taker: Save Lives Over the Phone (24/7)

Regional 911 Intake Solutions; Rickman (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Rickman, TN is seeking qualified 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and use structured questions to assess urgency. Training and certifications are required to perform this role.

Daily duties include documenting details in dispatch software and promptly forwarding information to the proper team. Shifts may include nights, weekends, and holidays as part of 24/7 coverage.

Qualifications

• High school diploma or equivalent required.
• Strong listening and verbal communication skills.
• Ability to type accurately and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Verbal communication

Typing

Education

High school diploma

Job description

Regional 911 Intake Solutions in Rickman, TN is seeking qualified 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and use structured questions to assess urgency. Training and certifications are required to perform this role.

Daily duties include documenting details in dispatch software and promptly forwarding information to the proper team. Shifts may include nights, weekends, and holidays as part of 24/7 coverage.