Emergency Call Taker: Save Lives 24/7 Public Safety

National Public Safety Careers; Rocky Mount (MO); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rocky Mount, MO. Duties include handling emergency calls, confirming locations, and entering data into dispatch software.

Training and certifications are required, with varied work hours and potential rotating shifts. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is a plus.

Qualifikationen

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public safety experience is helpful but some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are set by the hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training and certification.

Kenntnisse

Customer service

Typing speed

Communication

Listening skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rocky Mount, MO. Duties include handling emergency calls, confirming locations, and entering data into dispatch software.

Training and certifications are required, with varied work hours and potential rotating shifts. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is a plus.