Emergency Call Taker: Answer Life-Saving Calls

National Public Safety Careers; Santa Fe Springs (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training programs

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Santa Fe Springs, CA. You will be among the first to speak with callers, asking focused questions, confirming locations, and documenting information for dispatch coordination.

Role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are provided to ensure performance and safety in ongoing operations.

Qualifications

• Must have strong listening comprehension and accurate typing.
• Clear verbal communication with callers is essential.
• Ability to follow structured procedures during high-stress situations.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Santa Fe Springs, CA. You will be among the first to speak with callers, asking focused questions, confirming locations, and documenting information for dispatch coordination.

Role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are provided to ensure performance and safety in ongoing operations.