911 Call Taker – Critical Public Safety Support

Public Safety Dispatch Network; Port Costa (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in Port Costa, CA is seeking an 911 Call Taker to handle emergency and non-emergency calls, verify locations, and document details for dispatch. You will use approved questions to determine urgency and forward information to the appropriate teams, while maintaining accurate records in dispatch software.

The role requires listening, typing, and clear verbal communication. Strong composure under pressure and adherence to procedures are essential; background checks

Qualifications

• High school diploma or equivalent required; dispatcher experience preferred.
• Ability to follow structured procedures and listen actively.
• Strong typing and data-entry accuracy essential.

Responsibilities

• Answer incoming emergency calls and document details accurately.
• Confirm incident location and caller information for dispatch.
• Use approved questions to determine urgency and relay to responders.
• Enter information into dispatch software and share with teams promptly.
• Provide calming guidance within training boundaries.

Skills

Listening comprehension

Typing speed

Verbal communication

Resilience under pressure

Education

High school diploma

Job description

Public Safety Dispatch Network in Port Costa, CA is seeking an 911 Call Taker to handle emergency and non-emergency calls, verify locations, and document details for dispatch. You will use approved questions to determine urgency and forward information to the appropriate teams, while maintaining accurate records in dispatch software.

The role requires listening, typing, and clear verbal communication. Strong composure under pressure and adherence to procedures are essential; background checks