911 Call Taker & Emergency Dispatch Specialist

Public Safety Dispatch Network; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Pacific City, Oregon, is seeking 911 Call Takers to join a team handling emergency and nonemergency lines with professional composure. duties include confirming locations, gathering caller information, and entering data into dispatch systems to support rapid response.

Successful candidates will possess a high school diploma or equivalent, strong listening and typing skills, and clear communication abilities.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Clear communication

Customer service

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Pacific City, Oregon, is seeking 911 Call Takers to join a team handling emergency and nonemergency lines with professional composure. duties include confirming locations, gathering caller information, and entering data into dispatch systems to support rapid response.

Successful candidates will possess a high school diploma or equivalent, strong listening and typing skills, and clear communication abilities.