Emergency Call Taker: Make an Immediate Impact

National Public Safety Careers; Town of Williamson (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and development

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Williamson, NY. The role focuses on handling emergency and nonemergency calls, confirming locations, and documenting data for dispatch coordination.

Candidates should possess a high school diploma or GED, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and adherence to procedures are required for performance evaluations and advancement.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Williamson, NY. The role focuses on handling emergency and nonemergency calls, confirming locations, and documenting data for dispatch coordination.

Candidates should possess a high school diploma or GED, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and adherence to procedures are required for performance evaluations and advancement.