Impactful 911 Call Taker — Ready to Help 24/7

Regional 911 Intake Solutions; Powellsville (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Powellsville, NC seeks a dedicated 911 Call Taker to answer emergency and nonemergency calls, verify locations, and document critical details for dispatch teams.

The role emphasizes accurate typing, clear communication, and following structured procedures. Candidates should have a high school diploma or equivalent and be prepared for a demanding, 24/7 shift environment.

Qualifications

• High school diploma or recognized equivalent required; dispatch or public safety background may help.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Typing speed

Verbal communication

Procedural follow-through

Calm under pressure

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Powellsville, NC seeks a dedicated 911 Call Taker to answer emergency and nonemergency calls, verify locations, and document critical details for dispatch teams.

The role emphasizes accurate typing, clear communication, and following structured procedures. Candidates should have a high school diploma or equivalent and be prepared for a demanding, 24/7 shift environment.