Emergency Call Taker — Launch Your Public Safety Career

Regional 911 Intake Solutions; Glencoe (KY); Vor Ort; USD 38.000 - 45.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Glencoe, KY seeks a dedicated 911 Call Taker to respond to emergencies, gather essential details, and input information into dispatch software. The role may involve rotating shifts and compliance with training and certification requirements.

Candidates typically have a high school diploma and strong listening and typing skills. Experience in customer service or public safety is helpful, and confidentiality is essential in handling sensitive information.

Qualifikationen

• High school diploma or recognized equivalent is required.
• Customer service, telephone support, or public safety experience is helpful.
• Strong listening, typing accuracy, and clear verbal communication are essential.

Aufgaben

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and callback information.
• Ask focused questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.
• Maintain caller privacy and confidentiality.
• Communicate using language-access resources when needed.

Kenntnisse

Listening comprehension

Accurate typing

Clear verbal communication

Structured procedures

Ausbildung

High school diploma or GED

Jobbeschreibung

Regional 911 Intake Solutions in Glencoe, KY seeks a dedicated 911 Call Taker to respond to emergencies, gather essential details, and input information into dispatch software. The role may involve rotating shifts and compliance with training and certification requirements.

Candidates typically have a high school diploma and strong listening and typing skills. Experience in customer service or public safety is helpful, and confidentiality is essential in handling sensitive information.