Public Safety Dispatcher: Emergency Communications Pro

Regional 911 Intake Solutions; Unionville Center (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions is seeking a Public Safety Dispatcher/Telecommunicator in Unionville, OH. The role involves handling emergency and nonemergency calls, verifying locations, and routing responses using CAD, radio, and mapping systems.

Candidates should demonstrate typing accuracy, active listening, and clear communication daily. This position may require night and weekend hours, with continuity staffing and possible overtime during emergencies.

Qualifications

• High school diploma or GED required; training varies by agency.
• Demonstrated accurate typing, active listening, and clear communication.
• Certifications depend on services and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing proficiency

Active listening

Clear communication

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Telephone systems

Radio systems

Mapping systems

Job description

Regional 911 Intake Solutions is seeking a Public Safety Dispatcher/Telecommunicator in Unionville, OH. The role involves handling emergency and nonemergency calls, verifying locations, and routing responses using CAD, radio, and mapping systems.

Candidates should demonstrate typing accuracy, active listening, and clear communication daily. This position may require night and weekend hours, with continuity staffing and possible overtime during emergencies.