Emergency Call Taker: First-Responder by Phone

Public Safety Dispatch Network; Homer (LA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Homer, LA seeks a dedicated 911 Call Taker to receive emergency and nonemergency calls, verify locations, and document information for dispatch coordination. You will use approved questions to assess urgency and enter data into dispatch software.

The role emphasizes accurate typing, clear communication, and following structured procedures. Training will cover call-taking and pre-arrival instruction guidelines, with potential rotating shifts and 24/7 coverage

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience helpful.
• Strong listening and comprehension skills.
• Accurate typing and data entry.
• Clear verbal communication and procedural adherence.
• Ability to follow structured procedures during calls.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to assess urgency.
• Enter details into call-processing/dispatch software accurately.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers and provide instructions within training.
• Use language-access resources when needed.
• Provide pre-arrival instructions only after training and certification.

Skills

Listening

Typing

Verbal communication

Education

High School Diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Homer, LA seeks a dedicated 911 Call Taker to receive emergency and nonemergency calls, verify locations, and document information for dispatch coordination. You will use approved questions to assess urgency and enter data into dispatch software.

The role emphasizes accurate typing, clear communication, and following structured procedures. Training will cover call-taking and pre-arrival instruction guidelines, with potential rotating shifts and 24/7 coverage