Emergency 911 Call Taker — First-Response Operator

Public Safety Dispatch Network; Stokesdale (NC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Stokesdale, NC to be the first point of contact during emergencies. You will ask focused questions, verify location, and document information for responders. This role may require rotating shifts and working in a fast-paced environment.

A high school diploma and strong listening, typing, and communication skills are essential. Training and certifications will follow.

Qualifications

• High school diploma or equivalent required; relevant public safety experience preferred.
• Strong listening skills and ability to process information accurately.
• Typing speed and accuracy essential for incident documentation.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller details.
• Use structured questions to determine nature and urgency.
• Enter information into dispatch software accurately.
• Relay incident details to the appropriate dispatch function promptly.
• Provide calming instructions within training scope.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Stokesdale, NC to be the first point of contact during emergencies. You will ask focused questions, verify location, and document information for responders. This role may require rotating shifts and working in a fast-paced environment.

A high school diploma and strong listening, typing, and communication skills are essential. Training and certifications will follow.