911 Call Taker: Fast-Paced Emergency Communications

Public Safety Dispatch Network; Elkin (NC); Sur place; USD 31 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Training opportunities

Résumé du poste

Public Safety Dispatch Network in Elkin, NC seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information in dispatch software to coordinate responses.

Applicants typically need a high school diploma or GED; prior customer service or call center experience is helpful. Training and rotating shifts, including nights and weekends, may be required.

Qualifications

• High school diploma or GED required or equivalent.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Connaissances

Active listening

Accurate typing

Verbal communication

Formation

High school diploma or GED

Description du poste

Public Safety Dispatch Network in Elkin, NC seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information in dispatch software to coordinate responses.

Applicants typically need a high school diploma or GED; prior customer service or call center experience is helpful. Training and rotating shifts, including nights and weekends, may be required.