Emergency Call Taker — First-Response Communications

Public Safety Dispatch Network; Tillar (AR); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Résumé du poste

Public Safety Dispatch Network in Tillar, AR is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and route details to the appropriate dispatch function.

Requirements include a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures. Training and certifications will be provided to successful candidates.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or dispatch experience is helpful but not always required.
• Strong listening and data-entry accuracy; ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Customer service

Formation

High school diploma or equivalent

Outils

Call-processing software

Dispatch software

Description du poste

Public Safety Dispatch Network in Tillar, AR is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and route details to the appropriate dispatch function.

Requirements include a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures. Training and certifications will be provided to successful candidates.