911 Call Taker – Critical Response Pro

Regional 911 Intake Solutions; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Fulton seeks dedicated 911 Call Takers to join the emergency communications team. You will answer emergency and nonemergency lines, confirm incident locations, verify caller information, and enter details into dispatch software to coordinate rapid responses.

Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions within training

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Fulton seeks dedicated 911 Call Takers to join the emergency communications team. You will answer emergency and nonemergency lines, confirm incident locations, verify caller information, and enter details into dispatch software to coordinate rapid responses.

Ideal candidates have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.