911 Call Taker: Immediate Emergency Dispatch

Regional 911 Intake Solutions; Gainesville (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Oakwood, GA seeks 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm incident location, and document information for dispatch teams.

The role may involve rotating shifts and on-call requirements. Applicants should have a high school diploma, good listening, typing, and clear communication; previous dispatch experience is helpful but not required.

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Oakwood, GA seeks 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm incident location, and document information for dispatch teams.

The role may involve rotating shifts and on-call requirements. Applicants should have a high school diploma, good listening, typing, and clear communication; previous dispatch experience is helpful but not required.