911 Call Taker: Critical Public Safety & Support

National Public Safety Careers; Town of Southold (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

National Public Safety Careers oversees 911 Call Taker opportunities in Peconic, NY. This role is the frontline responder, handling emergency and nonemergency calls with careful questioning and precise data entry.

Successful candidates typically hold a high school diploma, may have customer service or public safety experience, and demonstrate strong listening, typing speed, clear speech, and the ability to follow structured procedures during training.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service experience

Public safety knowledge

Typing speed

Listening comprehension

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers oversees 911 Call Taker opportunities in Peconic, NY. This role is the frontline responder, handling emergency and nonemergency calls with careful questioning and precise data entry.

Successful candidates typically hold a high school diploma, may have customer service or public safety experience, and demonstrate strong listening, typing speed, clear speech, and the ability to follow structured procedures during training.