Emergency Call Taker - Fast-Paced Public Safety Career

Public Safety Dispatch Network; Grapevine (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Grapevine, AR seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires processing information accurately and maintaining composure under pressure.

The position involves rotating shifts in a 24/7 environment with required assessments, background checks, and on-the-job training to deliver critical pre-arrival instructions and safety guidance.

Qualifications

• Strong listening comprehension and accurate data entry.
• Clear verbal communication with callers.
• Ability to follow structured procedures and protocols.
• Assessments and background checks are required by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide basic pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Grapevine, AR seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires processing information accurately and maintaining composure under pressure.

The position involves rotating shifts in a 24/7 environment with required assessments, background checks, and on-the-job training to deliver critical pre-arrival instructions and safety guidance.