Emergency Call Taker: Fast-Paced, Critical-Response Role

Public Safety Dispatch Network; Beaver Falls (Beaver County); On-site; USD 38,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network in Beaver Falls is seeking a dedicated 911 Call Taker to handle incoming emergency calls, verify locations, and document critical information for rapid response. The role may involve rotating shifts and ongoing training as required by the agency.

Ideal candidates will demonstrate strong listening, accurate typing, and clear verbal communication, with a high school diploma or equivalent and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent required; customer service or dispatch experience helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Beaver Falls is seeking a dedicated 911 Call Taker to handle incoming emergency calls, verify locations, and document critical information for rapid response. The role may involve rotating shifts and ongoing training as required by the agency.

Ideal candidates will demonstrate strong listening, accurate typing, and clear verbal communication, with a high school diploma or equivalent and the ability to follow structured procedures.