911 Call Taker — Fast-Paced Public Safety Dispatcher

National Public Safety Careers; Jefferson Valley (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Jefferson Valley, NY. You will listen to callers, verify incident locations, gather essential details, and input information into dispatch systems to support responders.

The role may involve rotating shifts and availability for overtime. A high school diploma is commonly required, with some vacancies welcoming customer service or call-center experience.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call-center experience may be helpful.
• Ability to follow structured procedures and use approved scripts.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Jefferson Valley, NY. You will listen to callers, verify incident locations, gather essential details, and input information into dispatch systems to support responders.

The role may involve rotating shifts and availability for overtime. A high school diploma is commonly required, with some vacancies welcoming customer service or call-center experience.