Garfield 911 Call Taker — Start a Public Safety Career

Regional 911 Intake Solutions; Garfield (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Garfield, NJ is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch. Training and certifications are part of the process, with potential shift rotations across a 24-hour operation.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is advantageous. Eligibility and background checks apply as part of the hiring process.

Qualifications

• Must have a high school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details accurately.
• Enter information into call-processing or dispatch software.
• Forward incident information promptly to the appropriate team.

Skills

Active listening

Data entry

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Garfield, NJ is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch. Training and certifications are part of the process, with potential shift rotations across a 24-hour operation.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is advantageous. Eligibility and background checks apply as part of the hiring process.